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Quality Processes

A Strict Approach to Quality Control

Every project FM Sylvan delivers is executed in accordance with the company's stringent quality system that is defined and maintained in the company's policy manual. Based on the ISO Standard 9002, the system establishes control mechanisms for materials, processes, and verification activities to ensure that FM Sylvan provides customers with the highest quality services. The system is regularly reviewed by both internal and external audits to ensure its effectiveness and recommend changes if needed.

The FM Sylvan Quality System has four layers, including the quality manual, procedures, work instructions, and all other departmental and supporting documentation records. The quality plan indicates the structure of procedures that identify controls, processes, equipment, resources, and skills that may be needed to achieve the required quality for a specific project.

Best Practices and Procedures
The quality system outlines best practices and procedures for working with clients throughout every phase of a potential engagement:

FM Sylvan has established and maintains documented procedures for contract review to ensure that the customer's requirements are adequately defined and understood and determine whether the company's capabilities can satisfy the requirements.

All documentation, including procedures to control documents and construction documents provided by clients are subject to an established review and approval process.

Suppliers and subcontractors are chosen based on their ability to comply with FM Sylvan's quality system, and performance of suppliers and subcontractors is stringently monitored. Purchasing documents clearly describe ordered products, including quality requirements and are subject to stringent review prior to release.

FM Sylvan assures the integrity of customer supplied products by receiving, handling, and storing them in a manner that secures their integrity.

All products, services, and documentation are assigned unique numbers to clearly identify them with a project.

FM Sylvan has documented, repeatable, processes and procedures relating to the production and installation services that we provide. This extends to equipment selection and maintenance, as well as the selection of personnel.

Inspection and testing is conducted when purchased materials and components, and in the case of fabrications, prior to the release of finished products. Records of inspections are maintained to demonstrate compliance with stated requirements.

FM Sylvan has established and maintains documented procedures to control, calibrate and maintain inspection, measuring, and test equipment. Record of all testing are meticulously managed.

FM Sylvan closely manages the status of materials and equipment throughout production, installation, and servicing of a project, including the segregation of non-conforming equipment.

Any product that doesn't conform to specified project requirements is prevented from unintended use or installation, subject to disposition, repair and reinspection.

Corrective and Preventive action is taken to handle potential and actual problems with the quality system.

All products that FM Sylvan purchases and utilizes are subject to documented procedures for handling, storage, packaging, preservation, and delivery.

Quality records are identified, indexed, and stored in a suitable environment to minimize deterioration. A Record Retention Matrix associated with the procedure indicates information pertinent to the control of the records.

Internal audits are planned and scheduled based on the importance of the activity. Identified non-conforming conditions are brought to the attention of the responsible managers, and corrective action is taken.

FM Sylvan has a comprehensive training program to assure that personnel assigned to perform specific tasks are qualified on the basis of appropriate education, training, and experience.

A quality measurement system is used for the control of statistical analysis. A list of potential measures is used to determine which company processes need to be tracked and measured for continuous improvement.